The mind behind the markets

The mind behind the markets

Torben Emmerling

Torben is the Founder and Managing Partner of Affective Advisory, Chief Behavioural Officer, and author of the D.R.I.V.E.® framework for behavioural insights in strategy and public policy. He is a Founding Member and Non-Executive Director on the Board of the Global Association of Applied Behavioural Scientists GAABS, a Board Member of the Behavioral Insights for better Politics and Societies Initiative BIPS, a seasoned ETH and HSG lecturer, keynote speaker and HBR-/OECD-published author in Behavioural Science, Decision Science and Consumer Psychology.

Q1.

Behavioural science tells us that much of our behaviour takes place unconsciously. What does this reveal about how people make financial or strategic decisions?

Research shows that many of our financial decisions occur below the level of conscious awareness. The Nobel Prize-winning economist Herbert Simon’s idea of bounded rationality reminds us that we do not optimise all our decisions through perfect analysis, we simply lack the cognitive capacity to gather and process all relevant information. Instead, we frequently satisfice, meaning we make choices that feel good enough. Building on this, Tversky and Kahneman demonstrated that under uncertainty we often rely on heuristics: rapid mental shortcuts that once helped us survive but can introduce systematic biases in modern markets. This introduces challenges due to our tendency to identify patterns in randomness, overreact to recent events, and mistake familiarity for safety.

By the time we believe we are evaluating an investment rationally, our unconscious mind has often already shaped our judgment emotionally. These automatic processes are not flaws, they served our species well evolutionarily but they can systematically mislead us in modern portfolio decisions. Awareness alone rarely changes these instincts. Knowing about confirmation bias does not prevent us from seeking information that supports our view. The real challenge is to design systems that work with, rather than against, our cognitive wiring, structuring decision processes that help channel these automatic responses in more constructive directions.

Behavioural Finance Emotions

Q2.

To what extent is what we call “good” or “bad” decision-making really a question of environment rather than personality or discipline?

The fundamental attribution error captures our tendency to explain others’ mistakes through character, but our own through circumstance. When a colleague trades poorly, we question their discipline; when we do, we blame the market. This asymmetry reveals a truth we intuitively recognise: context powerfully shapes decisions. Behavioural economists such as Thaler and Sunstein have shown how small contextual shifts - defaults, option order, or framing as gains versus losses - can transform outcomes, even among experts.

My own research found that simply changing display colours on a Bloomberg Terminal (red versus green) could alter market expectations among less experienced investors. While personality and experience matter, context often explains more variance in decision quality than temperament or willpower. An intelligent investor operating in a noisy, high-pressure environment will likely make poorer decisions than a less sophisticated investor in a calmer, well-structured setting with clear decision rules and longer time horizons. The implication for wealth management is clear: rather than urging greater discipline, we should focus on redesigning the decision environments in which clients operate.

"Knowledge alone rarely changes behaviour."

- George Loewenstein

Q3.

Financial markets often trigger strong emotions. Behaviourally speaking, why is it so hard for investors to stay calm, even when they know better?

The gap between what we intend to do and what we actually do is one of the enduring puzzles of behavioural science. Most experienced investors know they should stay disciplined during volatility, yet many struggle to do so when markets fall sharply. Knowledge alone rarely changes behaviour. George Loewenstein’s concept of the “hot–cold empathy gap” explains part of the problem: when calm and reflective (a “cold” state), we underestimate how powerfully emotions will take over in a “hot” state of fear or excitement. We imagine we’ll stay rational during a sell-off, but our anxious, future self often reacts very differently once losses feel real. Market design amplifies this effect: constant feedback mimics gambling rewards, losses feel twice as painful as equivalent gains, and social comparison keeps emotions on edge. The difficulty isn’t ignorance, it’s biology. Emotional responses can bypass conscious reasoning altogether. That’s why effective strategies focus less on education and more on structural safeguards, for example, reviewing portfolios less frequently or using pre-agreed decision rules that activate only under certain conditions. Such measures help investors protect themselves from their own emotional reflexes.